| Who is Riteway Auto Parts, Inc.? |
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Riteway Auto Parts, Inc. is a premiere national
used auto parts recycler located in Phoenix Arizona that has
been in business under the same family since 1980. We are
a member in good standing of the BBBOnLine Reliability Program.
We focus on customer service and customer satisfaction. We
provide individuals and repair shops with high quality used
auto parts at reasonable prices.
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| What does Interchange mean? |
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Our database includes a system that matches your
request with all possible identical parts. For example, several
Chevrolet's may have the same starter or other component.
Also the used parts that you need may span several model years.
Don't worry, we take into consideration any cosmetic
or functional changes. The system is quite reliable. Please
be as accurate as you can when you fill in the search information
fields. If you are unsure, call us during business hours and
we will be happy to help.
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| Can you explain shipping charges? |
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Our online data base calculates shipping for your
order and includes it in your price quote. Most parts are
shipped via UPS ground. For parts too large for UPS or other
standard delivery means, we ship by commercial truck. The
price quoted for delivery of these larger items is based on
delivery to a business address. For delivery to a residential
address the large items have to be transferred to a smaller
"local" delivery truck at an additional fee of from
$50.00 to $60.00. The estimated time required for delivery
is based on weekday deliveries. If a used auto part is in
route on a weekend, additional time will be required to get
the part to you.
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| Why I might need to refer to the VIN number? |
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The VIN or Vehicle Identification Number contains
a code that includes vital information on your particular
car. It may be necessary to review this code to assure that
you get the correct transmission or engine as well as ECU
computer or other component. You can find this number on the
title or on a riveted tag on the dash near the defroster vent
in front of the driver. We may also need the date of manufacture.
It usually is in the upper right corner of the tag on the
driver door jam.
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| Which side is the left side/right side? |
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For our purposes, the Left is the driver side and
the Right is the passenger side.
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| Who do I contact if I have a problem with parts? |
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In the unlikely event, call our toll free number
and ask for the sales person listed on your invoice. If that
is unavailable, explain the situation to our representative
and we will get you the help that you need right away. Our
toll free number is (800) 873-8733.
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| How do I return a part? |
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Contact us at the phone number above and request
an RMA (Return Merchandise Authorization). Your salesperson
will provide assistance with shipping to get the used parts
returned to our facility.
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| What does a "Graded Part" mean? |
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Parts grading is our way of quantifying the high
level of quality in the products we provide. All used auto
parts are assigned an "A" or "B" designation
depending on the mileage (If a mechanical part) of the vehicle
it was removed from, or it's condition (If a body part).
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| What does "A" or "B" graded parts signify? |
Grading is based on any necessary repair time required
to make the panel "like new." Definition of "A"
and "B" grades on sheet metal body parts:
· "A" grade parts have less than 1 unit
of repair necessary.
· "B" grade parts have less than 2 units
of repair necessary.
· An entire front end or rear body sheet metal assembly
in "A" condition will have less than three units
of repair necessary.
· An entire front end or rear body sheet metal assembly
that is "B" grade will have less than 6 units
of total repair necessary on the entire assembly.
· A "unit" is defined as damage not exceeding
the surface area of a common credit card in size.
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| Definition of "A" and "B" grades on used mechanical parts: |
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The grading is based on mileage.
· "A" parts have less than 60,000 total
miles, or if over 60,000 miles, cannot exceed 15,000 miles
per model year of age.
· "B" parts have more than 60,000 total
miles on them and have exceeded 15,000 miles per model year
of age. " B" parts cannot exceed 200,000 total
miles regardless of age.
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| What if I don't need a One-Year Warranty? |
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You may request a shorter warranty period and a
lower price by calling 800-585-7507 or typing in the "special
instructions" on the order you submit. When calling,
be sure to tell the salesperson you are viewing the part on
"RitewayAuto.com."
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| What is an extended warranty? |
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Purchasing the extended warranty option will extend
the standard 1-Year auto parts warranty to 2 Years or even
Lifetime. As long as you own the car! See our warranty page
for details or talk to one of our used auto parts specialists
during business hours [1 (800) 585-7507]. Labor warranties
are also available.
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| Who received my "request" information? |
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If you send an e-mail request for used auto parts,
it will be sent to us at Riteway. This function is used to
answer detailed questions or for parts that do not carry interchange,
or are not ordinarily inventoried. Feel free to ask whatever
you need to know. Our goal is to assure that the parts you
get are the parts you need.
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| How long will it take for me to receive an answer on my "request"? |
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Generally, it takes less than 12 hours to receive
an answer on your request. On the weekends it may take a bit
longer, sometimes until Monday.What is a 30-day "no hassle"
return policy? If you choose to return the used parts you
purchased, you can do so with no questions asked within 30
days. The only stipulation to the 30 day "no hassle"
warranty is that the parts will not be accepted if there are
obvious signs of tampering or negligence to the parts and
that the customer will pay the return freight costs. Special
exceptions are made if the order is for a testing procedure.
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| Who pays the freight costs on used auto parts that are returned? |
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We do if the incorrect part was sent, was not in
the condition stated at the time of the sale, or failed with
in the warranty period. You pay the freight if the used auto
parts were ordered incorrectly (incorrect information) or
was sent back as part of the 30 day "no hassle"
warranty.
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| How can I check on the status of my used auto parts? |
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You can go to the site at any time and click on
"check order status" in the parts search area to
check on your order. If you want a tracking number, you will
need to call and request the UPS tracking number for your
order.
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| What if my part is damaged in shipping? |
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You must sign for the shipment as "received
damaged". As the carrier is responsible for the used
auto part if you sign for it as DAMAGED. After signing for
and receiving the damaged part, contact us by phone to start
the damage claim and part replacement process. We will instruct
you on the procedure.
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